Grubhub for Drivers 4+

It usually takes an hour or so to get a good enough order to take. When you go to the restaurant it’s almost never ready because Grubhub sends the order to the driver too soon. If I want to keep the order I 95% of the time have to make a trip back to the restaurant to avoid a 20 minute or more wait. This long wait at the restaurant leads to a high cancellation rate and driver dissatisfaction. When you drop off the order you cannot review whether you liked or disliked this restaurant or customer. When going to an unsafe area it would be nice if they would ask you if you liked this order. So they can mark it in their system if there was a problem. When you drop off the order you almost always get the exact same amount of money. You would think if you went above and beyond being quick and customer friendly they would give you a little more but it’s the way the Grubhub App is set up that makes this the case. Hopefully someday soon we will see a complete turn around in the Grubhub app and things will improve.

Double orders are a disaster for the drivers while we would love to make money and get more runs it just doesn’t run smoothly 90% of the time when receiving double orders. U pick one order up then go to the next and it’s not ready grub hub sends u messages saying looks like u picked up an order but aren’t moving toward the drop off location..well u can’t move anywhere until u receive the 2nd order..Vice versa u except a double order then get to the 1St pick up and the food isn’t ready u have a good chance that grub hub is going to reassign the 2nd order bcuz u aren’t moving toward picking it up because u are still waiting for the first to be ready which then messes up the drivers cancellation ratings which is totally unfair because it is not the driver fault that the first order isn’t ready so u get penalized for the restaurant not having first order ready! Just always turns out for the worst on the driver .very rare do u receive a double order and both orders are ready and the delivery runs smooth! DOESNT HAPPEN OFTEN! Not fair to the drivers ! We have no support when it comes to that we get the bad end of the stick every which way on double orders! Also u have one customer wondering what’s going on with there food that u picked up 20 min ago but have to wait for the 2nd order so u get bad ratings from customers who don’t quite understand what’s going on with a double order . Like I said it’s not the best fit for the drivers.

The apps inability to keep track of drivers using it accurately falsely determines that they are logged out or not moving assigning demerits and unassigning deliveries already agreed to. The amount of times I have driven around, waiting for an assignment only to see GrubHub has logged me out again because they can’t find me is ridiculous. All of my other apps, one’s dependent on GPS, all work. I can have full bars, and still the GrubHub app can’t find me. I’m running the current version of Grubhub with the current iPhone on the current operating system, I even went out and bought a brand new iPhone because I thought Grubhub was crashing so much It must be my phone. The inability for drivers to rate restaurants is beyond frustrating. I’ve had a restaurant have me wait for nearly 2 hours before handing over a simple order for me to deliver. I’ve had restaurant workers order me around like I am their subordinate or employee.
There is no way to opt out of disrespectful, restaurants, or dangerous neighborhoods for that matter. In my area where there are shootings and murders on street corners in certain areas, this is literally a life and death issue. Should you choose not to except a delivery to a dangerous area or from a disrespectful restaurant that will waste your time you will be punished. The amount of problems with this app are too numerous to go into in full. It is sad, but if you’re desperate you can earn with it.